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Privacy Policy

At Woof Airlines we are aware of how important the protection of information it is to our customers. To this end we have adopted, and are committed to the ongoing adoption of, a series of measures to protect the privacy and confidentiality of the customer information that we receive, store and/or process.

It is our aim to guarantee total respect for the confidentiality and privacy of all the customer information that we collect and process, in accordance with legal requirements.

For this reason Woof Airlines does not sell nor in any way commercially exploit customer information. It does not pass on customer information to third parties not involved in the relevant transaction, except where consent has been obtained in accordance with the provisions of this policy, where the applicable law requires it or when necessary for provision of a service.

The most important purpose for collecting and storing information about our customers is to ensure the efficiency, safety and speed of the shipments we transport.

Woof Airlines uses the information gathered to fulfil transport contracts and service agreements and may use some of this information to communicate with our customers in order to improve our services and better provide information about our current and future services.

Information of a personal nature is obtained directly from the forms you use to provide us with your details, giving consent to their use. The purposes of the automated collection and handling of data are:

The execution and maintenance of any contractual relationships that may exist between Woof Airlines and its users and customers.

2) The execution, management, administration, expansion and improvement of the any such Services as are sought and/or accessed by users and customers.

3) The dissemination of general, technical, operational and promotional information about our products and shipping, transport and logistic services via various media, such as email, mobile telephone and standard mail. Authorization is always sought before sending this material.

4) Internal marketing research conducted with the aim of improving our products and shipping, transport and logistic services.

Automated data collection and processing is also used to send forms seeking feedback about the web page, to which users are not obliged to respond.

Security measures
All customer information is considered as a company asset and as such we employ information security and computer protection measures to protect our systems against unauthorized access, both by external users and employees who are not legally authorized to access such information.

With the aim of ensuring security and confidentiality of transactions, the system requires that users and/or customers are first identified and authorized by passwords when accessing services that require the entering of personal data.

In those cases where the user requests information about services or shipments or wishes to make a claim or report an incident via the appropriate forms on the Woof Airlines web site, it shall in all cases be necessary to collect that data necessary to keep the user informed about the request.

We are aware of the need to safeguard the transmission of data between Woof Airlines and its customers. For this reason all transactions are conducted over a secure server using the SSL (Secure Socket Layer) protocol, which is immediately activated upon electronic access to the service.

The secure server uses a connection which transmits information encrypted by 128-bit algorithms. This ensures that the information can only be read by the customer’s computer and our server.

Acceptance of the Privacy and Confidentiality Policy

With this notice Woof Arilines domiciled at Avenida Mallorca 16, Las Rozas de Madrid , (28290), Spain, informs users and/or customers of its web site about its privacy and confidentiality and protection of personal data policy so that they can freely and voluntarily decide whether to provide such personal data as may be required or that may be collected via the forms and services offered by Woof Airlines on its web site.

Woof Airlines reserves the right to modify the current policy to adapt it to new legislation or jurisprudence as well as the services offered on the web site.

Use of this web site implies that the user accepts Woof Airlines’s Privacy and Confidentiality Policy.

Clause on the Treatment of Data as set out in the LOPD (Spanish Data Protection Act) 15/99

The customer and/or user guarantees the authenticity and veracity of all information provided,  both when completing registration forms and at any other time, it being his or her responsibility to keep up to date all information supplied, in such as way as to reflect his or her actual situation. The user shall be responsible for any inaccurate or misleading information provided.

The customer and/or user fully consents to Woof Airlines incorporating data provided to it via its web site into files containing data of a personal nature, for which Woof Airlines shall be responsible, as well as to the processing by computer or otherwise of such data so that it may be used by Woof Airlines for financial, operational, statistical or commercial purposes, personal or otherwise, as well as for activities authorising Woof Airlines to extract and store data and marketing studies with the aim of improving our customer service in the development of services and informing the customer and/or user about our current and future shipping, transport and logistic services via the various media that are set out in the current privacy and confidentiality policy.

Users who provide their personal data give their express consent to the possibility of these being forwarded for use to The Woof Airlines network’s integrated entities in the sector of shipping, transport and logistic services only for the execution of the services contracted by users. Users who provide their personal data are advised that forwarding of this information takes place immediately upon it being provided to Woof Airlines.

All those users whose data is processed shall freely exercise their rights to opposition, access and information, rectification and deletion of their data under the terms established in Organic Law 15/1999 for the protection of Personal Data, in accordance with legal procedure. These rights may be exercised by written communication with the reference “Protection of data”‘ sent to Woof Airlines, Dpto. Atención al Cliente, Avenida Mallorca 16, Las Rozas de Madrid, Madrid, attaching a photocopy of the correspondent’s ID card, or by email to with the subject line: PROTECTION OF DATA, including a copy of the correspondent’s ID card or clicking here.

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